Returns & Exchanges
At Just Cozy, we want you to feel as comfortable as our clothes, which is why we offer a 30-day return policy for all unworn and unwashed items with original tags. If your purchase isn't the perfect fit, we are happy to assist you with a seamless return or exchange process.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging and include the packing slip provided in your confirmation email.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing